Frequently asked questions
Answers about trials, AI requests, billing, and who Portime is built for.
Is there a free trial?+
Yes. Every new account starts with a 7-day free trial on the Starter plan. A valid payment method is required to activate your trial. You can cancel anytime before the trial ends and you will not be charged.
What is an AI request?+
An AI request is any interaction with the Portime Assistant, such as generating reports, summarizing projects, analyzing tracked time, creating project plans, or answering questions about your workspace.
Do AI requests reset?+
Yes. AI requests reset every month according to your subscription plan.
Can I use Portime without AI?+
Absolutely. Time tracking, projects, tasks, client management, and reporting work perfectly without using the AI assistant.
Who is Portime built for?+
Portime is designed for freelancers, consultants, agencies, and service-based businesses that need a better way to manage projects, clients, and time.
What happens if I reach my AI limit?+
If you consistently reach your monthly AI request limit, contact us and we'll help find the right plan for your needs.
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