Refund & Cancellation Policy

Last updated: June 2026

Free Trial

New customers receive a 7-day free trial on the Starter plan only.

A valid payment method is required to activate your trial. You may cancel at any time during the trial without being charged.

The Pro plan does not include a free trial and is billed immediately upon subscription. All prices are in USD.

Subscriptions may be cancelled at any time.

Cancellation stops future renewals.

Your subscription remains active until the end of the current billing period.

There are no cancellation fees.

Customer satisfaction is important to us.

If you are not satisfied with Portime, you may request a refund within 30 days of your first paid subscription.

Refund requests will generally be approved provided they are made in good faith.

After the first 30 days, refunds are evaluated on a case-by-case basis.

If you believe you were charged incorrectly, please contact us.

Any duplicate payments, accidental charges, or verified billing errors will be refunded promptly.

For refund requests or billing questions:

We aim to respond within two business days.